Return & Exchange Policy

Overview

Nix Guide To accepts returns and exchanges on eligible items. We want every maker who shops with us to be happy with their order — if something arrives damaged, defective, or isn't what you expected, reach out and we'll work it out together.

What We Accept

• ✦Items that arrive damaged or defective — we'll replace or refund, no hassle.
• ✦Items that are significantly not as described in the listing.
• ✦Exchange requests for a different size, colour, or variant where available.

Timeframe

Please contact us within 14 days of receiving your order to initiate a return or exchange. Items must be returned within 30 days of delivery.

Shipping Costs

Return and exchange shipping costs are the responsibility of the buyer. We do not cover return shipping unless the item arrived damaged or was sent in error. We recommend using a tracked shipping method — we can't be responsible for items lost in transit on their way back to us.

Custom Orders & Digital Downloads

Custom commission work and digital downloads (3D model files) are non-refundable unless the item is defective or not as described. If you have a concern about a custom order, contact us before leaving a review — we'll do our best to make it right.

How to Start a Return or Exchange

1. 1.Message us through your Etsy order or use the contact form on The Prototype Pit.
2. 2.Include your order number and a brief description of the issue. Photos help if the item is damaged.
3. 3.We'll respond within 2–3 business days with next steps.